topic Re: Fiber activation in Broadband

Fiber activation

Lamiaskull — Tue, 11 Jun 2024 16:09:11 GMT

Engineer finally finished the installation but now I have to wait for an activation on it. Problem is, my status hasn't updated so it still says engineer cancelled and there's no activation date and I need to contact them which is impossible as all I get is a automated reply when I do phone up SKY with no easy path to an actual human so I can ask directly.

Re: Fiber activation

Highlinder — Tue, 11 Jun 2024 16:30:13 GMT

@Lamiaskull What does it say in the automated reply to you and does it just send a text to this forum?

Re: Fiber activation

Lamiaskull — Tue, 11 Jun 2024 16:34:23 GMT

directs me too "tracked orders" as it still states engineer has cancelled but I've had another come today who has finished his job

Re: Fiber activation

Highlinder — Tue, 11 Jun 2024 16:50:09 GMT

@Lamiaskull Does sound like you need to wait till they let Sky know that the job has completed.

Re: Fiber activation

Lamiaskull — Wed, 12 Jun 2024 09:21:22 GMT

Estimated timeline? I have texted the engineer to ask if he can confirm job but he's not replying to texts.

Re: Fiber activation

GD1 — Wed, 12 Jun 2024 09:23:31 GMT

@Lamiaskull In case you're not aware, this is a customer helps customer forum, we have no access to order or acoubnts, we can't give any estimate timelimes, only Sky can do that.

Have you called them?