topic engineer in Broadband

engineer

Tinaaa — Tue, 11 Jun 2024 16:44:11 GMT

i need engineer

Re: engineer

cookiemonsteruk — Tue, 11 Jun 2024 16:45:36 GMT

@Tinaaa

Could you give us more information

Re: engineer

Tinaaa — Tue, 11 Jun 2024 16:47:00 GMT

about 1h ago lost ineternet. i have green light on power and on wifi. internet and voice symbols no lights at all.

Re: engineer

Highlinder — Tue, 11 Jun 2024 16:49:01 GMT

@Tinaaa Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: engineer

Tinaaa — Tue, 11 Jun 2024 16:51:42 GMT

showing a problem. so how i need to book an engineer?

Re: engineer

Chrisee — Wed, 12 Jun 2024 08:40:43 GMT

@Tinaaa you can call Sky and teport the issue. If your hub still has smiley faces it is very old and should be replaced mention thst ehile on the phone.