topic Re: Quicker connection for elderly and disabled parents in Broadband

Quicker connection for elderly and disabled parents

Fuffedoff — Tue, 11 Jun 2024 13:58:37 GMT

Can Sky or someone advise me how to get my parents who ate elderly and disabled up and running with an engonner coming out earlier. Openreach have been out today sobthstvoart hangers done bit the connection date is 18th June. They have struggled since moving house 2 weeks ago and another week would be best avoided if possible.

Re: Quicker connection for elderly and disabled parents

Daniel0210 — Tue, 11 Jun 2024 14:01:57 GMT

@Fuffedoff

The activation lead in time is two weeks minimum so another week is not a surprise. Your parents will have been given the earliest available appointment in their area.

Re: Quicker connection for elderly and disabled parents

Kelsingra — Tue, 11 Jun 2024 15:31:35 GMT

Hey @Fuffedoff

As you mentioned that your parents are disabled, I wanted to make sure that you know about our Accessibility Team who can give them extra support if needed.

Are they already signed up with the Accessibility Team? Once registered there are also different methods of communication with this team

https://www.skyaccessibility.sky/

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