topic Sky Cancelling Engineer Visit in Broadband

Sky Cancelling Engineer Visit

RDM1 — Tue, 11 Jun 2024 14:19:29 GMT

Hi All

I've had Sky Glass fitted, and now having Gigga fast broadband fitted. It was scheduled for 19 June. Then I got a text to say unfortunately we were unable to start your sky broadband and talk installation on 19 June. To reschedule call xxxxxxx

I then had a text right after to say Openreach will complete the set up in your home and will be there on the day. Then today a text to say Sky Broadband install visit was not completed (weird wording as 19 June is in the future!). Call us on xxxxxx to confirm that you have filled in the permission to work form for Open reach.

The annoying thing is, and I know Sky have an absolutely appalling reputation for this, is the crap customer services they provide. The phone goes to a very poor automated voice, which is not smart enough to understand what you're saying. I've no idea what is going on.

Any ideas? I didn't realise how bad Sky had become.....

Re: Sky Cancelling Engineer Visit

cookiemonsteruk — Tue, 11 Jun 2024 14:23:16 GMT

@RDM1

Could you enter your full address below and copy and paste the notes below the table.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Sky Cancelling Engineer Visit

RDM1 — Tue, 11 Jun 2024 14:26:08 GMT

thanks - here you go

Re: Sky Cancelling Engineer Visit

cookiemonsteruk — Tue, 11 Jun 2024 14:31:09 GMT

@RDM1

Unfortunately nothing in the notes that would explain any delay

1 stage install , overhead feed no anticipated issues indicate a straight forward install but any such delays tend to be down to openreach not the isp

Re: Sky Cancelling Engineer Visit

RDM1 — Tue, 11 Jun 2024 14:32:52 GMT

thanks for your help. Any ideas how I can speak to sky about this? Its crazy

Re: Sky Cancelling Engineer Visit

cookiemonsteruk — Tue, 11 Jun 2024 14:34:16 GMT

@RDM1

Unforvnately you'd need to call sky

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: Sky Cancelling Engineer Visit

Rubiana — Mon, 05 Aug 2024 19:51:56 GMT

Hi All. Please cancel the engenir visit because i don't want chande the broadband.

Re: Sky Cancelling Engineer Visit

Daniel0210 — Mon, 05 Aug 2024 20:06:58 GMT

@Rubiana wrote:

Hi All. Please cancel the engenir visit because i don't want chande the broadband.

@Rubiana

Not sure what 'chande' is meant to be but as we're customers here we can't cancel your appointment. Quickest way is for you to call Sky. If the appointment is for tomorrow you are likely be charged £25 for cancellation at short notice.

Re: Sky Cancelling Engineer Visit

NMacKenzie1 — Thu, 29 Aug 2024 04:47:14 GMT

Can i cancel engineer booked for today please

Re: Sky Cancelling Engineer Visit

Daniel0210 — Thu, 29 Aug 2024 04:54:25 GMT

@NMacKenzie1
Not via the forum. You're not contacting Sky Customer Services by posting on the forum. We are mainly customers trying to help other customers.

Cancelling an appointment at such short notice will likely result in a £25 charge as per this link

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment