topic Re: Less than 3Mb per second, Hastings in Broadband

Less than 3Mb per second, Hastings

DanielF98 — Mon, 10 Jun 2024 18:16:04 GMT

As of 6PM, I have had less than 3Mbps download speeds of my usual 70.

Sky service checker reports no faults in my area and that everything is fine dispite my slow speeds.

Nothing I have done on my end has improved the situation.

Oddly, upload speeds are rock solid at 24Mbps

Re: Less than 3Mb per second, Hastings

Highlinder — Mon, 10 Jun 2024 18:51:12 GMT

@DanielF98 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Less than 3Mb per second, Hastings

DanielF98 — Mon, 10 Jun 2024 19:02:21 GMT

Re: Less than 3Mb per second, Hastings

DanielF98 — Mon, 10 Jun 2024 19:09:42 GMT

Update. As of 8PM, my download speeds are practically 0 and yet upload remains stable (if not slightly lower than normal now)

Re: Less than 3Mb per second, Hastings

SteveHastings — Mon, 10 Jun 2024 19:15:45 GMT

Same problem. Live just off silverhill

Re: Less than 3Mb per second, Hastings

SteveHastings — Mon, 10 Jun 2024 19:16:51 GMT

Can't watch tv either!

Re: Less than 3Mb per second, Hastings

Steve771 — Mon, 10 Jun 2024 19:27:57 GMT

Same for me in Hastings. Less than 0.5 MPS download 17 MPS upload

Re: Less than 3Mb per second, Hastings

calmacca — Mon, 10 Jun 2024 19:46:59 GMT

Same for me in Hastings!

enRe: Less than 3Mb per second, Hastings

SteveHastings — Mon, 10 Jun 2024 19:53:31 GMT

Spoken to sky and they are not aware of issue. Went thru all the trouble shooting. They've escalated to the networking team

Re: Less than 3Mb per second, Hastings

SteveHastings — Mon, 10 Jun 2024 19:59:54 GMT

Hi Steve,
This is Sky.
I escalated your case to our network team for further investigations.
It could be an issue outside of your home as no fault found inside your house.
They aim to fix fault within 48h, so I will contact you again on Wednesday to see if fixed.
Thank you,
Your Sky Team. NoReply

Re: Less than 3Mb per second, Hastings

matgash — Mon, 10 Jun 2024 20:05:04 GMT

Same issue here. Upload is strong but download is virtually nil.

Re: Less than 3Mb per second, Hastings

Loins952 — Mon, 10 Jun 2024 20:17:24 GMT

Yep, same issue in Bexhill. Barely downloading but uploading fine.

Re: Less than 3Mb per second, Hastings

Cturner89 — Mon, 10 Jun 2024 21:07:06 GMT

I'm having the same issue in Yorkshire, guaranteed 65mbps and I'm getting between 1.2 and 10mbps?!

Can this be looked into too?

Re: Less than 3Mb per second, Hastings

Cturner89 — Mon, 10 Jun 2024 21:08:10 GMT

Can mine be investigated too? Same issue, slow download speed but reasonable uploads. Between 1.2 and 10mbps

Re: Less than 3Mb per second, Hastings

CKCE — Mon, 10 Jun 2024 21:22:51 GMT

Yes, same here. We're in St Leonard's (Robsack) but my partner has been complaining about Sky Stream not working properly for most of the day - the WiFi/ broadband has been down all evening since I've been back from work. Sky troubleshooting and service checker claims everything is working but it clearly isn't (ironically the speed is showing as 'Good' yet 0.00!!)

Re: Less than 3Mb per second, Hastings

SteveHastings — Mon, 10 Jun 2024 21:30:54 GMT

Please ring sky. The more people that contact them the better.

Re: Less than 3Mb per second, Hastings

Sparklepip — Mon, 10 Jun 2024 21:35:53 GMT

Also wifi internet problems. Old town hastings.

Re: Less than 3Mb per second, Hastings

Jasper3 — Tue, 11 Jun 2024 06:26:05 GMT

Still have no internet either yet all sky tests confirm everything is working as it should.

West St Leonards. Had to watch reels last night! 🤣

Re: Less than 3Mb per second, Hastings

Rjoneshgs — Tue, 11 Jun 2024 06:43:49 GMT

I'm in the same boat but I'm out at Fairlight so I can't really do anything. Had to ask my neighbour to let me piggyback off of their wi-fi this morning.

Latest speed test shows 0.0mbps and Sky sent an email talking about knowing I had an issue with my speed.

Re: Less than 3Mb per second, Hastings

Chloe-W22 — Tue, 11 Jun 2024 07:53:19 GMT

Morning all,

Sorry to hear you're having a problem with your BB speeds, can I confirm you have checked your router stats, is this showing the correct speed? You can do so using this guide: https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

If your router stats are showing as expected but it's your wireless that has plummeted please can you private message me your Sky account number and postcode and I can send this thread off to be investigated?

Thanks,