topic Re: Sky Max Hub issues. Please help in Broadband

Sky Max Hub issues. Please help

clara7373 — Mon, 10 Jun 2024 09:58:21 GMT

Ever since I've switched to the Sky Max hub, my Alexa App and Device will refuse to connect to the gen 1 Echo (the tall cylinder looking one)

I've done some research and most of the comments / posts I've come across always mentions to split your hub or toggle the 2.4Ghz and 5Ghz, options, and the reason you do this is because Alexa cannot connect and will not connect to any 5Ghz connection (Not saying this is true but this is what I've assumed is what's happening from reading the comments / posts that I mentioned earlier.

Now onto the annoyance I'm finding myself with this as it's not so simple it seems. (for me at least).

I can't enter the gateway login, I've even used the IP 192.168.0.1 and typed in Admin as the username and Sky as the password and also the WiFi password that's under the WiFi name.

Anyways that also didn't work and so I've logged onto the My Sky website and ran a WiFi test to see if something was potentially wrong. Explain to me via the images below what this means? It says they is a problem with my WiFi but yet I have full access to the internet, no issues whatsoever.

The 2nd image I click the "Disable network settings" blue link and then the 3rd image is all I get.

So can someone explain to me what's going on, what's my actual gateway login details, how do I check what my login details are (no info on the box, no card got sent to us), why do I keep getting a technical issues error on the site, why does it say I have WiFi issues when I don't, could that be why Alexa is having issues? They is so many questions I need answering, I know but this is very frustrating as if this isn't something I can fix then I'll have to see if I can get Amazon to help me with some sort of re-fund on the Alexa.

Re: Sky Max Hub issues. Please help

TimmyBGood — Mon, 10 Jun 2024 10:20:41 GMT

@clara7373

The white Max Hub doesn't permit 'splitting' (unsyncronising) the 2.4Ghz and 5Ghz bands, or renaming one of them. Any instructions you see for this apply to the Q Hub and Sky Broadband Hub.

Temporarily switching off one band to attempt to get a client device and its parent app to connect apparently works for some users, but that's a bodge.

Re: Sky Max Hub issues. Please help

TimmyBGood — Mon, 10 Jun 2024 10:19:01 GMT

@clara7373

And note that the Max Hub is mostly administered through the My Sky app, not the Hub IP address.

https://www.sky.com/help/articles/change-wifi-max-hub-settings

Re: Sky Max Hub issues. Please help

clara7373 — Mon, 10 Jun 2024 22:27:45 GMT

Ok thank you very much, I'll have a look in the app and see if they is something I can do.

But why is it saying WiFi isn't available when it clearly is. Is that some a technical issue on skys end and I should just ignore it?