topic Re: I'm on FTTP but keep getting sent replacement Sky Q Hubs in Broadband

I'm on FTTP but keep getting sent replacement Sky Q Hubs

BlackandWhiteCats — Mon, 10 Jun 2024 15:46:56 GMT

I posted this previously but was on holiday when Sky Support tried to PM me, I'm an FTTP customer and I've been having router reboot issues, it was agreed eventually that Sky would replace my sky router but I've now been sent a Sky Q Hub (ER115) rather than an SR203 3 times!

I'm fed up of phoning and having to go through the lengthy and irrelevent (for FTTP) checks. I've now also received a letter saying they can't fix my problem and I can leave before the end of my contract which I'm tempted to do tbh but surely it's worth swapping the router first.

I'd be grateful if someone could bump this to Sky support for a private chat.

Re: I'm on FTTP but keep getting sent replacement Sky Q Hubs

mae-3 — Mon, 10 Jun 2024 22:19:06 GMT

@BlackandWhiteCats

Unfortunately, the chances of a superuser bumping the thread are unlikely but I agree one should try a different router and it should go to PM with Sky...

Re: I'm on FTTP but keep getting sent replacement Sky Q Hubs

Tom-W19 — Tue, 11 Jun 2024 08:42:43 GMT

Thanks for escalating. We've sent an invite to @BlackandWhiteCats.

Re: I'm on FTTP but keep getting sent replacement Sky Q Hubs

Lisa-P1987 — Tue, 18 Jun 2024 12:29:38 GMT

We are still looking to help you @BlackandWhiteCats . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: I'm on FTTP but keep getting sent replacement Sky Q Hubs

BlackandWhiteCats — Tue, 18 Jun 2024 17:46:09 GMT

@Lisa-P1987 Unfortunately the problem remains we had two drop outs today and it seemed to take longer to reboot.