topic Re: Internet cuts out in Broadband

Internet cuts out

James224 — Mon, 10 Jun 2024 18:34:19 GMT

Hi ever since weve had sky our internet always cuts out daily , mainly on our TV but will be all devices , when i check th internet its states no wifi and we have to reboot the router which normally works

Re: Internet cuts out

Highlinder — Mon, 10 Jun 2024 18:48:53 GMT

@James224 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Internet cuts out

James224 — Wed, 12 Jun 2024 18:39:24 GMT

Router Statistics

System Up Time: 12:14:06

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 958234 4287643 0 36439 3573872 12:12:10 LAN Up 97584 5919 0 1248 114 12:14:06 WLAN (2.4 GHz) Up 1915339 0 7414795 58975 12:12:21 WLAN (5 GHz) Up 125690 11230 0 741 0 12:12:20

Broadband Link Downstream Upstream Connection Speed 79900 kbps 20000 kbps

Poll Interval:

Seconds (at least 3s):

Set Interval Stop

Re: Internet cuts out

Highlinder — Thu, 13 Jun 2024 08:42:57 GMT

@James224 The router stats show that the router has been up for over 12 hours can you post again if you have a drop .