topic Slow speeds in Broadband

Slow speeds

doghouse75 — Sun, 09 Jun 2024 18:35:38 GMT

Hi all,

Having trouble with slow connection speeds..

It dropped off all of a sudden as you can see. Been running at 63-69 for at least a year or so, untill 28th May.

I rebooted the router today, thought that might help, but it didn`t.

Speeds are checked on my pc, which is wired by ethernet.

No changes have been made to my network or pc, it just got slow.

Any ideas ??

Stats below

Regards

Router Statistics

System Up Time: 05:24:29

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 3900458 6465551 0 114425 1510776 05:22:32 LAN Up 3275726 2004311 28 1334352 86536 05:24:29 WLAN (2.4 GHz) Up 88356 0 0 10923 0 05:22:37 WLAN (5 GHz) Up 284435 72233 0 670546 42884 05:22:23

Broadband Link Downstream Upstream Connection Speed 66382 kbps 20000 kbps Line Attenuation D1(10.9 dB) , D2(25.0 dB) , D3(39.7 dB) U0(0.1 dB) , U1(19.0 dB) , U2(29.9 dB) Noise Margin 6.1 dB 6.4 dB

Poll Interval:

Seconds (at least 3s):

Set Interval Stop

Re: Slow speeds

Tom-W19 — Mon, 10 Jun 2024 12:50:49 GMT

Hi @doghouse75

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Slow speeds

doghouse75 — Mon, 10 Jun 2024 12:55:54 GMT

Hi, I phoned sky today, they have identified a line issue, have an engineer coming round Wednesday.

Regards

Re: Slow speeds

doghouse75 — Wed, 12 Jun 2024 12:42:17 GMT

Final update.

Sky engineer just left, ended up fitting a new hub, all is now well again.

Regards