topic Re: broadband is very weak. We need a booster. Can you provide us with one? in Broadband

broadband is very weak. We need a booster. Can you provide us with one?

Jud2 — Mon, 10 Jun 2024 11:17:04 GMT

Broadband is very weak. We need a booster. Can you provide us with one?

Re: broadband is very weak. We need a booster. Can you provide us with one?

GD1 — Mon, 10 Jun 2024 11:22:12 GMT

@Jud2 wrote:

Broadband is very weak. We need a booster. Can you provide us with one?

No one here can do that, ypu will need to call Sky as this is a customer helps customer community.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: broadband is very weak. We need a booster. Can you provide us with one?

TimmyBGood — Mon, 10 Jun 2024 11:36:38 GMT

@Jud2

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.