topic Re: My sky wifi connection getting drooped in Broadband

My sky Wi-Fi connection getting drooped

Vineet89 — Mon, 10 Jun 2024 09:46:25 GMT

My wifi connection getting dropped very often, almost 10 times a day, I need to switch off and on to make the internet work, ir shows the network but you can't use internet, no response.

Below is the router Statistics. Please help.

Router Statistics

System Up Time: 191:48:26

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN WANoE 27955056 73319636 0 47259 229310 06:27:03

LAN Down 0 0 0 0 0 00:00:00

WLAN (2.4 GHz) Up 16196083 2050894 0 909 8 191:46:44

WLAN (5 GHz) Up 128132243 25359901 0 0 0 191:46:42

Broadband Link Downstream Upstream

Connection Speed 159900 kbps 30000 kbps

Poll Interval:

Seconds (at least 3s):

Set Interval Stop

Moderator note: Changed title to reflect topic more.

Re: My sky wife connection getting drooped

GeorginaV — Fri, 07 Jun 2024 15:37:11 GMT

Please can you help with mine too. Can somebody help? I called today and pressed the reset on the router. It worked for a little while and it keeps dropping again.

Re: My sky wifi connection getting drooped

Vineet89 — Mon, 10 Jun 2024 09:28:34 GMT

Can anybody from technical support team please reply?

Re: My sky wifi connection getting drooped

Highlinder — Mon, 10 Jun 2024 09:34:55 GMT

@Vineet89 This is a customer to customer based forum with few staff from Sky that can escalate your issue.

Re: My sky wifi connection getting drooped

GeorginaV — Mon, 10 Jun 2024 09:38:31 GMT

I've arranged an engineer for thursday this week now. Thanks