topic Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY b in Broadband

Access blocked to work websites & Global Protect VPN since last week? issues are with SKY broadband

Gower23 — Sat, 08 Jun 2024 10:59:29 GMT

Hi - since the start of this week I have been unable to access secure areas for my work. Normally these worked fine at home but all of a sudden unresponsive. My IT department have been on this all week and no joy.

They suggested it might be SKY so asked me to try to access these sites from a cafe and the VPN. It worked fine so the issue is with SKY Broadband.

Can anyone help please.

I use Global Protect VPN which is needed at times for secure information and also staff page at uni wihout using VPN (they are password protected).

thanks

Claire

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

GD1 — Sat, 08 Jun 2024 11:17:14 GMT

@Gower23 Try unplugging the hub for 30 minutes.

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

Gower23 — Sat, 08 Jun 2024 11:18:23 GMT

thank you so much. I will try this now.

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

Gower23 — Sat, 08 Jun 2024 12:08:57 GMT

@GD1 sadly still the same. No access to certain websites which I can get access to out of my home environment :[

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

GD1 — Sat, 08 Jun 2024 12:10:25 GMT

@Gower23 It may be worth also turning off Sky Broadband Shield https://www.sky.com/help/home/broadband/security-and-protection/sky-broadband-shield/articles/sky-broadband-shield-start

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

Gower23 — Sat, 08 Jun 2024 12:14:32 GMT

@GD1 I checked this and it was already disabled.

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

GD1 — Sat, 08 Jun 2024 12:21:46 GMT

@Gower23 The only other option is to leave the hub unplugged for a minimum of 1 hour. This should pick up a new IP.

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

Gower23 — Sat, 08 Jun 2024 12:19:27 GMT

@GD1 ah ok. Seems odd eh as I have not touched any settings with Sky at all.

I will turn it off now.

The error message I get is:

***uk took too long to respond.

Try:

Checking the connection
checking proxy and firewall

ERR_CONNECTION_TIMED_OUT

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

GD1 — Sat, 08 Jun 2024 12:22:51 GMT

@Gower23 You are unplugging the hub from the power socket? Apologies if I didn't make it clear.

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

Gower23 — Sat, 08 Jun 2024 12:25:48 GMT

@GD1 with the first 30 min turn off I just pulled the plug out of the back? shall I take the plug off the wall socket?

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

GD1 — Sat, 08 Jun 2024 12:30:17 GMT

@Gower23 Yes, sorry I should have made it more clear 🙂

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

Gower23 — Sat, 08 Jun 2024 12:31:35 GMT

@GD1 :] ok! doing that now for an hour and plugging out of the wall too.

Fingers crossed :]

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

Gower23 — Sat, 08 Jun 2024 15:04:07 GMT

@GD1 nope still not working. I rebooted the mac laptop too

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

Gower23 — Sun, 09 Jun 2024 09:27:34 GMT

@GD1 do you think I should turn it off overnight to see if it can get a different IP?

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

GD1 — Sun, 09 Jun 2024 09:31:42 GMT

@Gower23 It's worth a try 🙂

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY br

Gower23 — Mon, 10 Jun 2024 06:18:40 GMT

@GD1 sadly still the same. No access. Looks like I will have to join the call queue with Sky :[

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY b

Chrisee — Mon, 10 Jun 2024 06:24:25 GMT

@Gower23 are you certain the address you are trying to access is working? The error message is saying the server is not responding..

One thing you might want to try is to add a public DNS server to the network. Settings on your device. Go intomthe network settings find the DNS section which if it is set to automatic change it to manual and add the following two lines which are the addresses of Google's public DNS servers 8.8.8.8 and 8.8.4.4. which can are highly reliable and can find connections Sky's own DNS can't find.

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY b

Gower23 — Mon, 10 Jun 2024 07:04:34 GMT

@Chrisee thank you. I did try this and still nothing. I changed the DNS on the MacOS Wifi network settings to those 2.

I can still get online but not any secure websites for university and still cannot connect to Global Connect VPN :[

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY b

Gower23 — Mon, 10 Jun 2024 07:07:52 GMT

@Chrisee also it works in my local cafe wifi just not at home with Sky Broadband. The issue is not with the VPN the university IT dept spent most of last week trying to fix it

Re: Access blocked to work websites & Global Protect VPN since last week? issues are with SKY b

Chrisee — Mon, 10 Jun 2024 08:24:49 GMT

@Gower23 one last suggestion check the settings for Broadband Shield in the My Sky app to see if thst is blocking access.