topic Re: Collecting the broadband instead of delivering it in Broadband

Collecting the broadband instead of delivering it

Alelsheikh — Sun, 09 Jun 2024 21:57:15 GMT

Hello dear,

can I collect my broadband instead of waiting for delivery?

Re: Collecting the broadband instead of delivering it

Daniel0210 — Mon, 10 Jun 2024 04:08:35 GMT

@Alelsheikh

Hubs are delivered if an engineer is not required. You can't collect it from somewhere.

Re: Collecting the broadband instead of delivering it

Chrisee — Mon, 10 Jun 2024 06:00:22 GMT

@Alelsheikh assuming you sre talking about the Sky hub these are sent by post to arrive a couple of days before the service goes live. If the packet cannot be delivered the postman should leave a card telling you where you can collect it from. Royal Mail dont give the option of collection until after the first delivery attempt.

Re: Collecting the broadband instead of delivering it

TimmyBGood — Mon, 10 Jun 2024 07:27:02 GMT

@Alelsheikh

Note it's not possessing the ISP router which enables broadband at the address: it's the work which is booked by the ISP for the network maintainer (Openreach/OpenEIR) to carry out that does this. Having a router earlier doesn't get you a connection quicker.