topic Re: Broadband constant drop outs in Broadband

Broadband constant drop outs

QS1990 — Mon, 27 May 2024 19:29:57 GMT

Since we moved in September the broadband has been consistently dropping out. Something once a week, sometimes twice a week.There is no theme with the drop outs, can happen during the night, during the day or evening etc.

The hub will have an amber light on the far right, and we will get no internet connection. We have to reset thr hub to gain internet again. The white bt box doesn't seem to have any issues..

Sky are saying that the hub needs resetting but that can't be right or need to be done so often.

they have also sent a new hub which lasted less than week before first drop out.

im at the end of my tether with it and close to trying to leave. Its a shame as sky has been solid for 6 years. Any help much appreciated

Re: Broadband constant drop outs

Charmaine7 — Mon, 27 May 2024 19:39:31 GMT

Since I moved, I have experienced the same and it is impossible to speak to a person. My contract ends soon and I am seriously considering changing my supplier

Re: Broadband constant drop outs

Davie1724 — Mon, 10 Jun 2024 10:24:12 GMT

Hi, had same issues for about 9mths since BB installed. Have had 10s of engineers round but still the same. Now I'm in comms with the following email who are on it and trying to help. (removed)

Moderator note: Removed email address.

Re: Broadband constant drop outs

QS1990 — Mon, 10 Jun 2024 06:16:03 GMT

What is that email haven't seen it before

Re: Broadband constant drop outs

Chrisee — Mon, 10 Jun 2024 06:36:13 GMT

@QS1990 @Davie1724 @Charmaine7 there can be many reasons why a broadband line is not stable and each case is likely to be different. Unless you are fortunate enough to have a full fibre connection the last section from the street cabinet uses a copper phone line which can be decades old. The incredible wet weather in the last few months has caused numerous issues.

While Openreach who own and operate the network Sky uses do their best some lines continue to be problematic no matter the number of engineers visits. In many cases all Sky can offer is to release you from contract which is not particularly useful unless you have access to a different network or switch to a mobile option.

The best advice is to post your Sky hub's connection stats with a few details of the issues as forum members with expert knowledge can advise on your issue giving you independent advice. See Find your Sky Broadband router statistics