topic Re: 6 week wait for broadband activation in Broadband

6 week wait for broadband activation

BazG66 — Sun, 09 Jun 2024 19:54:43 GMT

I ordered Sky broadband on 29th May and have been given a connection date of 12th July. Why do long? I need broadband sooner than that so will have to cancel my order and go with another provider who can connect me much sooner.

Re: 6 week wait for broadband activation

TimmyBGood — Sun, 09 Jun 2024 20:02:21 GMT

@BazG66

Unfortunately any other Openreach ISP is likely to offer a similar timeslot because they have to commission the same work to be done and only Openreach can carry it out.

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: 6 week wait for broadband activation

GD1 — Sun, 09 Jun 2024 20:00:38 GMT

@BazG66 Unless there is an Altnet such as Virgin Media, Cityfibre etc then any other ISP will also have the same timescales on the Openreach network, going elsewhere may not get an earlier appointment and will likely be 6 weeks again from the date of placing the order with them.

Re: 6 week wait for broadband activation

peter-marlow+1966 — Sun, 09 Jun 2024 20:02:02 GMT

I believe that unless it's virgin all other broadband providers use open reach lines for they broadband, I ordered my fftp at the beginning of December of last year and open reach installed it in mid January this year

Re: 6 week wait for broadband activation

BazG66 — Sun, 09 Jun 2024 20:13:16 GMT

Re: 6 week wait for broadband activation

BazG66 — Sun, 09 Jun 2024 20:15:13 GMT

@TimmyBGood Thanks for your help. I got this back from BT but it doesn't mean a great deal to me. Says available.

Re: 6 week wait for broadband activation

BazG66 — Sun, 09 Jun 2024 20:22:26 GMT

Would 3 broadband be different as it's not fibre. I know it's nowhere near as fast.

Re: 6 week wait for broadband activation

cookiemonsteruk — Sun, 09 Jun 2024 20:23:56 GMT

@BazG66

Says theres an active service already

Have you just moved in?

Are you upgrading within sky or moving from another isp

Re: 6 week wait for broadband activation

TimmyBGood — Sun, 09 Jun 2024 20:24:56 GMT

@BazG66

'ONT exists with active service' means they think there's already FTTP in place and in use.

Re: 6 week wait for broadband activation

TimmyBGood — Sun, 09 Jun 2024 20:25:52 GMT

@cookiemonsteruk

'Network is at capacity' is interesting though...

Re: 6 week wait for broadband activation

cookiemonsteruk — Sun, 09 Jun 2024 20:26:10 GMT

@TimmyBGood

Thats the second one today

Re: 6 week wait for broadband activation

TimmyBGood — Sun, 09 Jun 2024 20:37:23 GMT

@cookiemonsteruk

Would seem rather unusual for a single dwelling unit to already have four ONTs (assuming there's a standard four core optical drop cable in place)

@BazG66

Is this property subdivided into multiple units which would be likely to have their own internet connections?

Re: 6 week wait for broadband activation

BazG66 — Sun, 09 Jun 2024 20:44:04 GMT

Thanks everyone. I've just moved back to the UK and am in a rental where obviously the previous occupants had broadband. They left around 12th May. The house has an Openreach box but no broadband.

Re: 6 week wait for broadband activation

BazG66 — Sun, 09 Jun 2024 20:46:11 GMT

There are several rented houses, converted farm buildings. They will all have broadband. Does this mean that they all come from the same point?

Re: 6 week wait for broadband activation

TimmyBGood — Sun, 09 Jun 2024 21:03:23 GMT

@BazG66

The note about there being no spare capacity would suggest all the cores in the optical cable serving the development are in use: each individual core serves one ONT and its associated ISP router.

Re: 6 week wait for broadband activation

BazG66 — Sun, 09 Jun 2024 21:04:33 GMT

So do BT think the previous owners internet connection is still operational? Could the long wait for connection be because of that?

Re: 6 week wait for broadband activation

BazG66 — Sun, 09 Jun 2024 21:05:46 GMT

@TimmyBGood

Re: 6 week wait for broadband activation

TimmyBGood — Sun, 09 Jun 2024 21:08:31 GMT

@BazG66 wrote:

So do BT think the previous owners internet connection is still operational? Could the long wait for connection be because of that?

It certainly doesn't help: ISPs aren't permitted to take over an active 'line' (as a protection method for current occupants)

Re: 6 week wait for broadband activation

BazG66 — Sun, 09 Jun 2024 21:14:21 GMT

@TimmyBGood This is my Openreaach box connections. The power and PON lights are green.

Re: 6 week wait for broadband activation

cookiemonsteruk — Mon, 10 Jun 2024 04:16:20 GMT

@BazG66

If the PON light is constant it suggests there is an active service. Its possible the previous occupier has just left and contacted a new isp without going through the switch procedure. If that is the case the connection is referred to as a ceased line meaning you would need to wait for the cease to lift or maybe contact sky for a new line. The notes you posted suggest there may be an extra post which would allow sky to install a new fibre connection into the same ont whilst the ceased line is sorted.