topic Re: WIFI KEEPS GOING DOWN in Broadband

WIFI KEEPS GOING DOWN

Noddy44 — Sat, 08 Jun 2024 18:37:04 GMT

Sky WiFi keeps stopping then restarts. Is this an external fault? Had to book an engineer. There are some roadworks going on outside in Cheriton which might have something to do with the disruption.

Re: WIFI KEEPS GOING DOWN

Chrisee — Sun, 09 Jun 2024 06:17:21 GMT

@Noddy44 the ligts in the hub will tell you if it is an external issue see https://www.sky.com/help/articles/hub-lights-explained-start

If your hub us losing the connection log onto the connection test in the My Sky app and click to run it dont rely on the info it gives intially. If the test detects a line issue it should offer to book an engineer to check the line if it doesnt give Sky a call.

Re: WIFI KEEPS GOING DOWN

Noddy44 — Sun, 09 Jun 2024 07:58:24 GMT

Thanks Chrisee.

This explains it clearer.

Re: WIFI KEEPS GOING DOWN

ZJ21 — Sun, 09 Jun 2024 08:02:38 GMT

I am experiencing the same issue in London Borough of Merton.

Re: WIFI KEEPS GOING DOWN

1965Karen — Sun, 09 Jun 2024 18:39:50 GMT

Spent over an hour trying to resolve the issue. According to Sky Technical it a security issue. Sky have set a high level not allowing WiFi, especially on Apple devices. Not happy when Sky say wall to wall fibre.

Re: WIFI KEEPS GOING DOWN

TimmyBGood — Sun, 09 Jun 2024 18:56:10 GMT

@1965Karen wrote:

Sky have set a high level not allowing WiFi, especially on Apple devices.

Unfortunately that doesn't really make sense: it's Apple which has its devices complain about wireless encryption lower than WPA3.