https://helpforum.sky.com/t5/Broadband/Sky-wifi-max/m-p/4662193#M398987 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/32135">@howdy12</a>&nbsp;ignore the SSID your Sky Q box reports that is a closed network the Q boxes use to communicate the SSID onnthe hub's label is the onne to use for thitd party devices.</P> Sun, 09 Jun 2024 06:50:32 GMT Chrisee 2024-06-09T06:50:32Z https://helpforum.sky.com/t5/Broadband/Sky-wifi-max/m-p/4662183#M398980 <P>Just received my sky wifi max hub, connected it all up and working etc, but bit confused as there seems 2 different identifications on there, I mean the hard wired line to the hub for e.g my sky q says connected too skyd9@## when my wifi devices are connected to sky4f#@# which is the correct one as that's the I.d on the card that came with it. So my question is why is it different on the sky q<span class="lia-unicode-emoji" title=":thinking_face:">🤔</span>.&nbsp; Also if try to connect my phone to the skyd9 it fails straight away only the sky4f works. Hope there's a simple answer to this.</P> Sun, 09 Jun 2024 06:16:36 GMT https://helpforum.sky.com/t5/Broadband/Sky-wifi-max/m-p/4662183#M398980 howdy12 2024-06-09T06:16:36Z https://helpforum.sky.com/t5/Broadband/Sky-wifi-max/m-p/4662193#M398987 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/32135">@howdy12</a>&nbsp;ignore the SSID your Sky Q box reports that is a closed network the Q boxes use to communicate the SSID onnthe hub's label is the onne to use for thitd party devices.</P> Sun, 09 Jun 2024 06:50:32 GMT https://helpforum.sky.com/t5/Broadband/Sky-wifi-max/m-p/4662193#M398987 Chrisee 2024-06-09T06:50:32Z https://helpforum.sky.com/t5/Broadband/Sky-wifi-max/m-p/4662222#M398998 <P>Cheers for that, makes sense now. Sky q be going on Wednesday anyway, got sky glass coming.&nbsp;</P> Sun, 09 Jun 2024 07:59:14 GMT https://helpforum.sky.com/t5/Broadband/Sky-wifi-max/m-p/4662222#M398998 howdy12 2024-06-09T07:59:14Z