topic Re: New hub password in Broadband

New hub password

Jojenks — Sat, 08 Jun 2024 10:19:48 GMT

Just updated to new max hub having had the other sky hub. Installation is described as easy which it is. The problem i have is i want to change the wifi password on the new hub as its going to be a pain changing all the other devices wifi password. I checked out on here and its saying it can be done on My Sky app but the new device isnt registered on my equipment. This has been five days now and im back using the old hub box as I cant be without tv, wifi etc, any help would be gratefully received as this is dragging on and sky want the old hub returned which im not doing until the new hub is working!

Re: New hub password

Chrisee — Sun, 09 Jun 2024 06:02:04 GMT

@Jojenks this is something you will need Sskybto fix. I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: New hub password

Greenfingers001 — Sun, 09 Jun 2024 08:15:26 GMT

Thanks for escalating this. We’ve sent @Jojenks an invite to chat.