topic Re: My internet keeps cutting off in Broadband

My internet keeps cutting off

Alice14 — Tue, 04 Jun 2024 19:48:45 GMT

my broadband keeps playing up its all the time and becoming a joke, the internet light goes blank then flickers orange, stays as orange then goes green for abit then the same again, I've tried unplugging resetting and still the same issue it's abit of a joke now please help

Re: My internet keeps cutting off

Mr+Flibbles+86 — Wed, 05 Jun 2024 08:02:52 GMT

Hi there @Alice14 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My internet keeps cutting off

Addie15 — Fri, 07 Jun 2024 08:14:20 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: My internet keeps cutting off

Alice14 — Sat, 08 Jun 2024 09:16:04 GMT

Yes I still need help

Re: My internet keeps cutting off

Highlinder — Sat, 08 Jun 2024 09:33:06 GMT

@Alice14 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My internet keeps cutting off

Alice14 — Sat, 08 Jun 2024 09:44:43 GMT

My internet dropped while I was resolving the issue so disconnected me from the conversation