topic Re: WiFi coverage in Broadband

WiFi coverage

Ben2908 — Fri, 07 Jun 2024 17:23:06 GMT

The guys set up my Wi-Fi recently and the back of my house especially upstairs is struggling as the Wi-Fi is set up by the front door downstairs is this the issue as I cannot get through on the phone for help

Re: WiFi coverage

Chrisee — Sat, 08 Jun 2024 06:46:39 GMT

@Ben2908 I can see that your post has been escalated to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: WiFi coverage

Greenfingers001 — Sat, 08 Jun 2024 08:07:51 GMT

Hi there @Ben2908 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi coverage

Tom-W19 — Mon, 10 Jun 2024 08:17:08 GMT

Hi @Ben2908

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.