topic Re: Broadband speed in Broadband

Broadband speed

Nigel43 — Thu, 06 Jun 2024 10:21:52 GMT

Over the last few months, we have experienced huge variations In our tested speed using Ogla speedtest, variations from 113mbps down to 1.8mbps. Sky tells me that all is ok having had OpenReach out to us twice. Gone through the router reset procedure many times, sometimes it improves, back above our standard 100 speed but only for a few hours then it drops off again. Any chance that the router is not ageing very well as we've had it for many years now?

Re: Broadband speed

cookiemonsteruk — Thu, 06 Jun 2024 10:25:57 GMT

@Nigel43

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Broadband speed

Nigel43 — Thu, 06 Jun 2024 11:32:51 GMT

Thanks for your suggestions sir, I have just tried every combination that yourself and Sky offered to access the router and a few I thought up myself and I can't get passed the password/username screen and although I'm 74 great care was taken to do it right. Currently although Sky checkup has told me nothing is wrong after yet another reset and 1/2 hour pause before use, it's showing 18.6mbps...

Re: Broadband speed

jamesn123 — Thu, 06 Jun 2024 11:39:59 GMT

@Nigel43

Are you using an Apple device & Safari? If so try using a different browser. The login should be;

Username: admin

Password: sky OR your default WiFi password on newer routers.

Re: Broadband speed

Nigel43 — Thu, 06 Jun 2024 12:08:45 GMT

Stats as follows

Router Statistics

System Up Time: 00:31:09

Port

Status

TxPkts

RxPkts

Collision Pkts

Tx b/s

Rx b/s

Up Time

WAN

MER 51500

69323 0

3165

6596

00:29:16

LAN

Down 0

WLAN (2.4 GHz)

6293 6

3408 0

00:29:22

WLAN (5 GHz)

103512 73932 0

36686

00:29:18

Broadband Link

Downstream

Connection Speed

128600 kbps

Line Attenuation D1(45.6 dB), D2(0.0 dB), D3(0.0 dB)

Noise Margin

2.9 dB

Upstream

13389 kbps

UO(0.0 dB), U1(0.0 dB), U2(0.0 dB)

4.0 dB

Poll Interval:

Seconds (at least 3s): 10

Set Interval

Stop

Re: Broadband speed

TimmyBGood — Fri, 07 Jun 2024 15:36:01 GMT

@Nigel43 wrote:
Any chance that the router is not ageing very well as we've had it for many years now?

That appears to be a G.fast connection, which means you should be using an SR204 Sky Broadband Hub from 2019 at the earliest.

Re: Broadband speed

Nigel43 — Sat, 08 Jun 2024 02:09:24 GMT

Folks, you're never going to believe what I've discovered. In January, I took delivery of a Bogist C1 Pro off-road E-Scooter to help me walk our Malamute Anika around our local farm (74 years old, with bad hips...) The router is in the living room, whilst the scooter lives and is charged in the hallway. The goddamn charger when operating, dependant on how much current is needed by how low the battery is at the time, directly affects the router operating speeds!! Having moved the charging station to the shed, everything works fine! The damned charger is obviously emitting some sort of EM interference that screws with the router signal!! Everyone BE AWARE.

Re: Broadband speed

Chrisee — Sat, 08 Jun 2024 05:25:22 GMT

@Nigel43 glad you found the issue. One of the disadvantages with the G.Fast system is that the carrier frequencies used are quite easily disrupted by other devices such as Powerline networking adapters and now your mobility scooters charger.

G.Fast is not going to be used in the future as full fibre lines replace copper phone lines..