topic Re: Connection issues in Broadband

Connection issues

Sam170 — Thu, 06 Jun 2024 12:18:56 GMT

Hi having connection issues - only getting 1 bar of WiFi and having major tv connections issues

Says there is a problem when i go to test (see attached) but then when i run through online test says all checks are clear

Any advice?

Many thanks

Re: Connection issues

Addie15 — Fri, 07 Jun 2024 07:14:42 GMT

Hi there, @Sam170. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection issues

Greenfingers001 — Sun, 09 Jun 2024 07:54:52 GMT

We are still looking to help you @Sam170 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks