topic ONT power cable broken in Broadband

ONT power cable broken

RobynR88 — Thu, 06 Jun 2024 18:02:33 GMT

The pin on the plug of my ONT power cable is broken.

i have spoken to customer service who have advised that they would need to book an engineer to come and fix it which says to me the customer service person didn't understand what I meant.

the ont and the router are both fine, it's the plug of the power supply to the ONT. Currys don't have one. Anyone know how I get a replacement??

Re: ONT power cable broken

cookiemonsteruk — Thu, 06 Jun 2024 18:05:53 GMT

@RobynR88

Openreach and isps don't supply replacement power cable they tend to replace the ont instead

Re: ONT power cable broken

RobynR88 — Thu, 06 Jun 2024 18:10:08 GMT

That seems like an awful way to just change a power cable that would be more cost effective

Re: ONT power cable broken

jamesn123 — Tue, 11 Jun 2024 09:47:39 GMT

@RobynR88 wrote:

That seems like an awful way to just change a power cable that would be more cost effective

Welcome to the backwards world of Openreach 😁