topic Re: No WiFi in Broadband

No WiFi

AlanE1 — Thu, 06 Jun 2024 17:32:38 GMT

Sudden loss of sky broadband / internet Resetting has done nothing

Red light on LOS and no light on either "internet" or voice on hub

Have tweeted Sky Help having cycled round several times through troubleshooting but seems like there may be an issue with the line in?....no physical changes made and all looks intact

Re: No WiFi

cookiemonsteruk — Thu, 06 Jun 2024 17:36:39 GMT

@AlanE1

Los or loss of signal usually indicates an external fault resulting in insufficient light on the sensor

Do you have any means of contacting sky

Re: No WiFi

AlanE1 — Thu, 06 Jun 2024 17:40:08 GMT

Thanks

Couldn't find a phone number (don't have Talk, just Broadband), have tweeted the Sky Help Team....

Re: No WiFi

cookiemonsteruk — Thu, 06 Jun 2024 17:41:50 GMT

@AlanE1

What area are you in

I can escalate to sky if you prefer an online chat

Re: No WiFi

AlanE1 — Thu, 06 Jun 2024 17:43:49 GMT

Glasgow

thanks

Re: No WiFi

Sqwidge05 — Thu, 06 Jun 2024 17:44:34 GMT

Mine has been doing the same thing on and off all day today. Every time i do the 'check broadband' it comes back to say it's fine.

Re: No WiFi

cookiemonsteruk — Thu, 06 Jun 2024 17:48:16 GMT

@AlanE1

Please keep an eye on this forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: No WiFi

Addie15 — Fri, 07 Jun 2024 07:10:45 GMT

Hi there! Thank you for escalating this. We have sent an invite to @AlanE1.

Re: No WiFi

Matt0506 — Fri, 21 Jun 2024 21:22:50 GMT

I am getting the same. Everything green but only getting 20mb download over wifi when speed in is showing more than 150mb. When engineer tested we were getting 90 to 100mb in all rooms over wifi.

Re: No WiFi

damas — Wed, 04 Sep 2024 07:37:24 GMT

My WiFi is down in ws10 area anyone else having same issue

Re: No WiFi

Highlinder — Wed, 04 Sep 2024 08:03:05 GMT

@damas Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: No WiFi

Botley — Wed, 11 Sep 2024 13:10:24 GMT

Still no WiFi, please can you send an engineer out. I have tried everything

Re: No WiFi

Botley — Wed, 11 Sep 2024 13:13:40 GMT

We have done the online checks, everything has come back green and saying no faults. We can't get the amber light off of the router. It's flashing

Re: No WiFi

mlgarson — Mon, 09 Dec 2024 20:33:19 GMT

I was having problems with my Sky TV. It was not showing wifi. I now have no wifi at all although all light are on on router and booster

Re: No WiFi

Suebird007 — Tue, 11 Mar 2025 06:02:43 GMT

No broadband

Re: No WiFi

Daniel0210 — Tue, 11 Mar 2025 07:08:20 GMT

@Suebird007

Are you in Cornwall? If so there appear to be an outage. See this thread…
https://helpforum.sky.com/t5/Broadband/Sky-Broadband-gone-down-in-Cornwall-PL24/td-p/4933992