topic Not sure if it’s an internet or broadband issue? But my emails are empty? in Broadband

Not sure if it’s an internet or broadband issue? But my emails are empty?

Bikerbabe — Thu, 06 Jun 2024 16:24:21 GMT

Hi All,

im hoping somewhere someone has experienced my issues and can help me?

when opening emails I keep getting a message saying "Cannot download from the server"

and the email is blank, does anyone know what's causing this and how I can fix it? As it's so annoying when your waiting for an email and then you can't read it.

Re: Not sure if it’s an internet or broadband issue? But my emails are empty?

TimmyBGood — Thu, 06 Jun 2024 16:29:04 GMT

@Bikerbabe

Might be worth checking the Broadband Shield age setting and moving it to a less restrictive level.

Re: Not sure if it’s an internet or broadband issue? But my emails are empty?

jamesn123 — Thu, 06 Jun 2024 16:39:15 GMT

@Bikerbabe

As well as Sky Shield this can also be caused by iCloud relay if you have an Apple device

Re: Not sure if it’s an internet or broadband issue? But my emails are empty?

Bikerbabe — Fri, 07 Jun 2024 07:38:45 GMT

Checked the broadband shield and it's set only Adults only!

Re: Not sure if it’s an internet or broadband issue? But my emails are empty?

Bikerbabe — Fri, 07 Jun 2024 07:40:41 GMT

Any idea on how to check it and what to do to fix it?

Its nothing to do with Broadband Shield.

Re: Not sure if it’s an internet or broadband issue? But my emails are empty?

jamesn123 — Tue, 11 Jun 2024 09:24:35 GMT

@Bikerbabe

Sometimes adult setting still blocks things, try disabling it completely.

A simple Google search would give you the result on how to disable iCloud relay

https://support.apple.com/en-sg/guide/iphone/iph499d287c2/ios