topic Re: No internet in Broadband

No internet

Jodieward83 — Wed, 05 Jun 2024 18:07:32 GMT

No internet now for four hours. Unplugged everything and restet the router ect

Re: No internet

caesarome — Wed, 05 Jun 2024 18:38:48 GMT

Are any lights lit on your hub ?

Re: No internet

FinnCyning — Wed, 05 Jun 2024 19:05:23 GMT

Sort of same issue here, laptop can't access Internet despite other devices doing so

No internet

Jodieward83 — Thu, 06 Jun 2024 13:17:40 GMT

We've had no internet since this time yesterday, I've tried all the self help options and it's still not working. Two lights are on just not the internet light. I need this fixing asap as I have children doing homework schooling.

Re: No internet

Daniel0210 — Thu, 06 Jun 2024 13:21:53 GMT

@Jodieward83

Have you reported this to Sky?

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).