topic Re: My router keeps turning itself off in Broadband

My router keeps turning itself off

Watermelon79 — Mon, 03 Jun 2024 14:06:08 GMT

Hello.

For the past few days my router keeps turning itself off. All the checks show strong wifi. I have to pull plug out and back in to get it back up and running. This is what the statistics show.

Router Statistics

System Up Time: 00:31:42

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 466319 1658194 0 95706 5700484 00:29:37 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 8615 2423 0 2388 260 00:29:52 WLAN (5 GHz) Up 1601661 409671 0 5804712 93581 00:29:50

Broadband Link Downstream Upstream Connection Speed 74000 kbps 19999 kbps Line Attenuation D1(3.4 dB) , D2(8.1 dB) , D3(13.3 dB) U0(3.0 dB) , U1(7.2 dB) , U2(10.4 dB) Noise Margin 8.5 dB 15.5 dB

Poll Interval:

Seconds (at leas

Re: My router keeps turning itself off

Mr+Flibbles+86 — Tue, 04 Jun 2024 12:25:39 GMT

Hi there @Watermelon79 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My router keeps turning itself off

Lisa-P1987 — Thu, 06 Jun 2024 10:59:40 GMT

We are still looking to help you @Watermelon79 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks