topic Re: Slow connection Durham in Broadband

Slow connection Durham

amoor — Thu, 06 Jun 2024 10:31:03 GMT

I am averaging 7Mb/second which I am sure is a lot slower than normal. I tried the basic help and everything looked OK. For example I get over 60Mb/second using my 5G (O2). If this is normal then I don't really see what I am paying for

Re: Slow connection Durham

cookiemonsteruk — Thu, 06 Jun 2024 10:32:22 GMT

@amoor

Could you post your router statistics as shown in the link below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Slow connection Durham

jamesn123 — Thu, 06 Jun 2024 10:51:42 GMT

@amoor

It depends what speeds you are supposed to get for your package. Often 5G can be much faster than the traditional FTTC copper connection.

Re: Slow connection Durham

amoor — Thu, 06 Jun 2024 11:41:41 GMT

Re: Slow connection Durham

cookiemonsteruk — Thu, 06 Jun 2024 11:43:08 GMT

@amoor

Ouch. Looks like a bad line fault

Do you want us to escalate to sky for you?

Re: Slow connection Durham

jamesn123 — Thu, 06 Jun 2024 11:43:10 GMT

@amoor

You have a major line fault. Try running the line test in the My Sky app, it should prompt you to book an engineer.

If it doesnt you can either call Sky or we can escalate your post to chat with a Sky rep

Re: Slow connection Durham

amoor — Thu, 06 Jun 2024 11:45:01 GMT

Yes please

Re: Slow connection Durham

cookiemonsteruk — Thu, 06 Jun 2024 11:48:18 GMT

@amoor

Keep an eye on this forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Slow connection Durham

Lisa-P1987 — Thu, 06 Jun 2024 12:02:50 GMT

Thanks for escalating this. We’ve sent @amoor an invite to chat.

Re: Slow connection Durham

Lisa-P1987 — Mon, 10 Jun 2024 13:25:26 GMT

Thanks for chatting to us @amoor . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks