Broadband Issues

ChrisFreeland — Wed, 05 Jun 2024 08:21:55 GMT

Morning,

We have been having problems over the last few days with our broadband dropping off completelty and then coming back on. I have unplugged the router and put the connection back but still having a problem.

Our router stats are below

Thanks

Chris

Router Statistics

System Up Time: 03:28:11

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 1104297 3787168 0 21281 17926 03:26:11 LAN Up 1820444 573570 5 50257 40980 03:28:11 WLAN (2.4 GHz) Up 717779 142068 0 452120 35950 03:26:22 WLAN (5 GHz) Up 499048 157280 0 29666 11439 03:26:20

Broadband Link Downstream Upstream Connection Speed 159900 kbps 30000 kbps

Poll Interval:

Seconds (at least 3s):

Set Interval Stop

Re: Broadband Issues

Addie15 — Thu, 06 Jun 2024 07:20:12 GMT

Hi there, @ChrisFreeland. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Broadband Issues in Broadband

Broadband Issues

Re: Broadband Issues