topic Re: Sky fiber installation in Broadband

Sky fiber installation

Hayley221 — Tue, 04 Jun 2024 20:57:59 GMT

Booked an engineer to install sky fiber now says there's an issue with the installation on my account

Re: Sky fiber installation

Chrisee — Wed, 05 Jun 2024 06:14:46 GMT

@Hayley221 installation of full fibre is a complicated business. After younplaced your order with Sky they will have asked Openreach to start the process it is likely Openreach have checked and come back with an issue. You need to talk to Sky to find out what has been reported.

To make that easy for you I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky fiber installation

Addie15 — Wed, 05 Jun 2024 07:45:49 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Hayley221.

Re: Sky fiber installation

Addie15 — Fri, 07 Jun 2024 08:16:15 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.