topic Moving Home in Broadband

Moving Home

JuneLee — Tue, 04 Jun 2024 23:33:34 GMT

I will be moving on June 18, 2024. My contract has not expired yet, can I transfer my Internet service to a new address? What procedures are required? Please provide your email/phone number so we can contact you. If Internet service cannot be provided, can the contract be terminated?

Re: Moving Home

caesarome — Wed, 05 Jun 2024 04:45:51 GMT

@JuneLee

This is a customer helps customer forum so you are not talking to Sky support on here.

You might be able to book a home move here:

https://www.sky.com/moving-home

Re: Moving Home

Chrisee — Wed, 05 Jun 2024 05:43:01 GMT

@JuneLee note it will take a minimum of 10 working days to move a broadband connection so do not delay getting it set up if you plan to move on 18/6. The delay is not down to Sky by the way it is part of the Ofcom switching process Openreach have to follow.

Re: Moving Home

JuneLee — Wed, 05 Jun 2024 12:38:52 GMT

Thanks, but I can't login. Do you have other way to contact SKY customer service?

Re: Moving Home

caesarome — Wed, 05 Jun 2024 12:53:12 GMT

@JuneLee

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

Re: Moving Home

CRW1185 — Wed, 19 Jun 2024 15:22:52 GMT

Hi,

I'm trying to move service to a new house and when I use the link to make the booking it sends an error message something like " You need to be the account holder to move the service to a new home"

I am the account holder, and I am accessing it from my online account, so I'm not sure why it keeps on repeating the same message. I tried to contact SKY but it was useless the virtual assistant sent me the same link. I'm not sure what to do.

Regards,

CRW

Re: Moving Home

Highlinder — Wed, 19 Jun 2024 19:28:12 GMT

@CRW1185 When they send you the link just stay on the line and you should be put through to an advisor.