topic Re: Moving hone in Broadband

Moving hone

Nikki111 — Tue, 04 Jun 2024 14:39:48 GMT

So I have booked in to move home this Saturday, I know I need to take all equipment etc with me but we are getting a new hub and and engineer is coming out. However, when I go onto the tracking system for both it is saying my current address not the one I am moving into. Is this just because it's the address I am currently at or has there been an error and it hasn't put the new address? I'm worried the engineer is going to go to the old address not the new one.

Thanks

Re: Moving hone

Chrisee — Tue, 04 Jun 2024 15:31:19 GMT

@Nikki111 sounds like you need to check with Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Moving hone

Addie15 — Wed, 05 Jun 2024 07:38:07 GMT

Hi there! Thank you for escalating this. However, as there is a home move in progress already, we would advise to call as if the address is not correct, we cannot amend it with the process underway. Thank you.