topic Re: problem pulling line in Broadband

problem pulling line

Lucas28 — Tue, 04 Jun 2024 08:58:52 GMT

Hi, good morning, my internet was not installed, due to problems with pulling the line, because there were trees in the way, I have not had any feedback on what will be done. I urgently need this internet to work.

Re: problem pulling line

TimmyBGood — Tue, 04 Jun 2024 09:34:04 GMT

@Lucas28 wrote:

I have not had any feedback on what will be done. I urgently need this internet to work.

Typically Openreach (Open EIR in RoI) would need to organise a specialist team, and unfortunately that can lead to a considerable delay. Sky will only know as much as the network maintainer has told them.

Re: problem pulling line

Lucas28 — Tue, 04 Jun 2024 09:44:23 GMT

He told me he was going to get in touch with Sky, for Sky to send someone to clear the trees, for him to return later to install

Re: problem pulling line

Lucas28 — Tue, 04 Jun 2024 09:45:00 GMT

To date, I have not received any response from anyone about what will be done.

Re: problem pulling line

TimmyBGood — Tue, 04 Jun 2024 10:18:51 GMT

@Lucas28 wrote:

for Sky to send someone to clear the trees

Unfortunately that's incorrect: Sky, like every other similar ISP, has no such personnel and no authority to carry out that kind of work anyway. Only Openreach / Open EIR has statutory permission* to undertake tasks related to line installation and maintenance.

*apart from some Sky staff qualified for in-premises work such as ONT installation and master socket moves. ISP staff don't touch external lines, poles, ducts or cabinets.

Re: problem pulling line

Lucas28 — Tue, 04 Jun 2024 10:02:36 GMT

Has Sky been informed about this?

Re: problem pulling line

GD1 — Tue, 04 Jun 2024 10:08:09 GMT

@Lucas28 wrote:

Has Sky been informed about this?

As advised it's not Sky's responsibility and as customers like you we don't know what Sky have been told by Openreach.