https://helpforum.sky.com/t5/Broadband/speed/m-p/4658361#M398012 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2402242">@swilli</a>&nbsp;how are you testing speed? If it is from a download server it is probably limited by the server few servers allow unlimited downloads. </P> <P>&nbsp;</P> <P>If it is on a speed test and the PC is connected by a direct ethernet cable to the hub (ie not via an extender, powerline adapter etc) AND nothing else is using bandwidth that is unusual but not unknown. Openreach's full fibre uses a system called GPON where up to 32 connections share a single fibre from the exchange which can carry 2.48Gb/s down which sounds horrendous but statistically is ample most of the time ss it is very rare for a customer to use the bandwidth they buy.. .&nbsp;<BR /><BR /></P> <P>If the Sky connection test shows speeds below the guarantee speed of 400Mb/s for 3 days you can invoke tge guarantee see&nbsp;<A href="https://www.sky.com/help/articles/sky-broadband-speed-guarantee" target="_blank">https://www.sky.com/help/articles/sky-broadband-speed-guarantee</A></P> <P>&nbsp;</P> Tue, 04 Jun 2024 06:51:21 GMT Chrisee 2024-06-04T06:51:21Z https://helpforum.sky.com/t5/Broadband/speed/m-p/4658203#M397960 <P>how come im only getting 230 mbs on a wired 500meg connection, gaming pc?</P><P>&nbsp;</P> Mon, 03 Jun 2024 19:33:53 GMT https://helpforum.sky.com/t5/Broadband/speed/m-p/4658203#M397960 swilli 2024-06-03T19:33:53Z https://helpforum.sky.com/t5/Broadband/speed/m-p/4658361#M398012 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2402242">@swilli</a>&nbsp;how are you testing speed? If it is from a download server it is probably limited by the server few servers allow unlimited downloads. </P> <P>&nbsp;</P> <P>If it is on a speed test and the PC is connected by a direct ethernet cable to the hub (ie not via an extender, powerline adapter etc) AND nothing else is using bandwidth that is unusual but not unknown. Openreach's full fibre uses a system called GPON where up to 32 connections share a single fibre from the exchange which can carry 2.48Gb/s down which sounds horrendous but statistically is ample most of the time ss it is very rare for a customer to use the bandwidth they buy.. .&nbsp;<BR /><BR /></P> <P>If the Sky connection test shows speeds below the guarantee speed of 400Mb/s for 3 days you can invoke tge guarantee see&nbsp;<A href="https://www.sky.com/help/articles/sky-broadband-speed-guarantee" target="_blank">https://www.sky.com/help/articles/sky-broadband-speed-guarantee</A></P> <P>&nbsp;</P> Tue, 04 Jun 2024 06:51:21 GMT https://helpforum.sky.com/t5/Broadband/speed/m-p/4658361#M398012 Chrisee 2024-06-04T06:51:21Z