topic Re: Internet is not working in Broadband

Internet is not working

Avidblue — Mon, 03 Jun 2024 20:42:37 GMT

Does anyone know how to actually speak to someone when your internet just suddenly stops working.

teying my best but the utter crap customer service is juat sending me round the houses

thanks

Re: Internet is not working

Highlinder — Mon, 03 Jun 2024 22:06:35 GMT

@Avidblue Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Internet is not working

Bethym09 — Mon, 03 Jun 2024 23:32:39 GMT

Mine has gone this evening. Orange lights on the router but checking diagnostics through the website states all is working...

Re: Internet is not working

Sbj3322 — Mon, 03 Jun 2024 23:43:28 GMT

Same here and ive tried the tests and resetting 😩

Re: Internet is not working

Stefanclark — Mon, 03 Jun 2024 23:45:33 GMT

Same here 2 lights on my broadband hub now orange , yet diagnostic says no issues

Re: Internet is not working

Stefanclark — Mon, 03 Jun 2024 23:48:25 GMT

Try it now , mine has kicked back in for some reason , I powered down the router first

Re: Internet is not working

Avidblue — Wed, 05 Jun 2024 07:48:58 GMT

Thanks Highlinder.

It did start working again so it was in the end okay. But it still really frustrate me that when you actually need to speak to sky you just get sent around and around.

I had that link and as it was saying my broadband was okay it just carried on looping.

Just wish they would improve their customer service and make life a little easyier.

Thanks for your reply though 😁