topic Re: My Sky Max Hub does not appear in the MySky app - Need Sky's help in Broadband

My Sky Max Hub does not appear in the MySky app - Need Sky's help

Gazlar12 — Mon, 03 Jun 2024 07:52:03 GMT

I know this is a problem experienced by others and the solution appears to be for someone on this forum to escalate the issue to Sky.

My Sky Max Hub does not appear in product settings. Also Sky's "Chat" help does not recogise that I have a broadband account; onlt Talk and streaming TV appear, so I suspect the two issues are related.

BTW, I'm new to Sky. My Sky Max Hub was installed on 30th May.

Re: My Sky Max Hub does not appear in the MySky app - Need Sky's help

jamesn123 — Mon, 03 Jun 2024 14:04:42 GMT

Hi @Gazlar12

Usually it takes around 48hrs for the settings to appear in the My Sky app after install. However if you say your activation was on the 30th May it should be working by now. I've escalated your post to Sky, look out for a message on the forum

Re: My Sky Max Hub does not appear in the MySky app - Need Sky's help

Tom-W19 — Mon, 03 Jun 2024 14:09:04 GMT

Thanks for escalating. We've sent an invite to @Gazlar12.

Re: My Sky Max Hub does not appear in the MySky app - Need Sky's help

Gazlar12 — Mon, 03 Jun 2024 14:16:23 GMT

Thank you for your responses. @Tom-W19 Excuse my ignorance but where can I find the invite you sent to me?

Re: My Sky Max Hub does not appear in the MySky app - Need Sky's help

jamesn123 — Mon, 03 Jun 2024 15:29:12 GMT

@Gazlar12

There should be a chat bubble in the bottom left or right of your screen