topic Re: Very poor internet connectivity in Broadband

Very poor internet connectivity

Bearmaker77 — Mon, 03 Jun 2024 12:56:33 GMT

I have a laptop connected via ethernet cable directly to the router and a second one connected to WiFi via a powerline extender. The ethernet-connected laptop is constantly being disconnected, even when I try to connect using the WiFi. Download/Upload to the problematic laptop is currently 129.20/29.47 I never had these sorts of issues with Virgin and it's driving me up the wall.

Re: Very poor internet connectivity

TimmyBGood — Mon, 03 Jun 2024 13:06:37 GMT

@Bearmaker77

What form of Ultrafast broadband from Sky do you have? There's a known potential issue with Powerline and G.fast.

Re: Very poor internet connectivity

Bearmaker77 — Mon, 03 Jun 2024 13:15:22 GMT

@TimmyBGood I have 'Ultrafast 1', which the app tells me is as good as I can have where I live.

The machine having issues connecting is plugged in to the router via a Cat5e cable, so I don't think the powerline extender would be a factor?

Re: Very poor internet connectivity

TimmyBGood — Mon, 03 Jun 2024 13:30:10 GMT

@Bearmaker77 wrote:

I have 'Ultrafast 1', which the app tells me is as good as I can have where I live.

With an Openreach ONT for FTTP, or with the Sky Hub connected to a telephone wall socket? The absence of higher speed suggests the latter, which would be G.fast.

G.fast broadband can be allergic to Powerline networking without any direct connection between the hardware: it's a side effect of injecting data signal into mains cable.

Re: Very poor internet connectivity

Bearmaker77 — Mon, 03 Jun 2024 13:33:42 GMT

I think our internet arrives via the phone line from the pole outside.

The powerline extender is connected via a cat5e cable, same as the ethernet cable.

Could the powerline be causing interference? I think I will still be able to connect the second laptop wirelessly if I disconnect the powerline.

Re: Very poor internet connectivity

TimmyBGood — Mon, 03 Jun 2024 13:39:25 GMT

@Bearmaker77 wrote:

I think our internet arrives via the phone line from the pole outside.

Almost certainly G.fast, if there's no Openreach ONT in place.

I'd suggest trying without any Powerline adapters plugged in to any mains socket and see if it's then stable: that way you know where the issue is.

You wouldn't have encountered the same phenomenon with the previous Virgin connection because coaxial data transmission is fundamentally different to G.fast.

Re: Very poor internet connectivity

Bearmaker77 — Mon, 17 Jun 2024 09:38:24 GMT

I've goven it a while to test during Teams meetings.

The connectivity is still very poor, even without the powerline adapter plugged in.

My WiFi connection is fine, as I am closer to the router.

At this point, we're considering seeing what the cancellation fee is like and going back to Virgin broadband 🤷