topic Re: Fault on line in Broadband

Fault on line

Rosski101 — Mon, 03 Jun 2024 08:12:44 GMT

hi,

new to sky broadband, seems to be fine and wifi connecting but no internet. Been on holiday and fault showing on Openreach box in property.

help please

Re: Fault on line

caesarome — Mon, 03 Jun 2024 09:11:27 GMT

@Rosski101

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: Fault on line

TimmyBGood — Mon, 03 Jun 2024 10:23:21 GMT

@Rosski101

That's not indicating a broadband fault (the broadband LEDs at upper left are fine) : it's telling you the batteries in the separate BBU (Battery Backup Unit) are no longer capable of holding charge.

See my post with images and a suggested fix for the red LED here:

https://helpforum.sky.com/t5/Broadband/Alarm-light-is-solid-red-on-openreach-box/m-p/4643571/