topic Re: Slow internet since possible firmware update in March in Broadband

Slow internet since possible firmware update in March

ShabbyShabbs — Sat, 01 Jun 2024 08:17:38 GMT

I'm on Sky Broadband Ultrafast Plus and previously I was achieving an average download speed of around 450 to 500mbps, but for the past couple of months it is now averaging around 350mbps instead.

I have a Fing device on my network which logs internet speeds multiple times a day and I've just found where this speed changed. There appears to have been a possible router firmware update during the early hours of 20th March (as I can see a short outage) and since then the speeds dropped by 25%!

Did anyone else notice this change?

Re: Slow internet since possible firmware update in March

GD1 — Sat, 01 Jun 2024 08:44:29 GMT

@ShabbyShabbs Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Re: Slow internet since possible firmware update in March

ShabbyShabbs — Sat, 01 Jun 2024 10:02:35 GMT

Statistics as follows:

Re: Slow internet since possible firmware update in March

ShabbyShabbs — Mon, 03 Jun 2024 07:45:28 GMT

@GD1

Stats posted above, thanks.

Re: Slow internet since possible firmware update in March

GD1 — Mon, 03 Jun 2024 09:12:07 GMT

@ShabbyShabbs Stats look fine, how are you doing the speedtests? Over wif devices? Can you try ethernet?

Re: Slow internet since possible firmware update in March

ShabbyShabbs — Mon, 03 Jun 2024 10:27:24 GMT

@GD1

The speed tests are from my Fing network device which is on gigabit ethernet, so will show full access speed.

(My Sky Wi-Fi is disabled as I use my own Ubiquiti access points.)

Re: Slow internet since possible firmware update in March

ArnoldStallone — Mon, 03 Jun 2024 19:07:04 GMT

Hi @ShabbyShabbs

That's an interesting observation regarding the firmware update. I'm using the same service as you and regularly had speeds in the 475-500mbps range and then, around a couple of months ago, the speeds plummeted to anywhere between 225 and 350mbps.

I'll be following this thread to see what progress you are able to make.