Random slow downs and disconnects on FTTP with Max Hub

RB9 — Sun, 02 Jun 2024 20:42:53 GMT

I recently switched from Virgin Media (HFC with Hub 5) to Sky Gigafast with the Sky Max hub. There are times on the Sky connection where some websites will just not load for a few seconds and rare occasions where the connection will drop out altogether

I noticed this happens mostly on YouTube. The video takes a while to start, the screen will be black with the spinning circle but then it runs fine for a few minutes. However, periodically it will stop preloading, the grey bar, and the video will buffer when it gets to that point and then it'll start playing again a few seconds later. Google search and Twitter also suffers loading pages sometimes. Also when playing COD on PS5 there are rare occasions where it'll fail in matches.

I came across a post on another forum and people found that Openreach had an issue with reaching some specific Google servers

Their testing showed this

"Seems like there is a huge packet loss to

rr4---sn-cu-ajted.googlevideo.com

rr2---sn-cu-ajted.googlevideo.com

which are actually hosted on BT`s network. :

host rr4---sn-cu-ajted.googlevideo.com

rr4---sn-cu-ajted.googlevideo.com is an alias for rr4.sn-cu-ajted.googlevideo.com.

rr4.sn-cu-ajted.googlevideo.com has address 213.123.245.175

rr4.sn-cu-ajted.googlevideo.com has IPv6 address 2a00:23a0:1e5:5::f

host 213.123.245.175

175.245.123.213.in-addr.arpa domain name pointer host213-123-245-175.in-addr.btopenworld.com.

ping rr4---sn-cu-ajted.googlevideo.com -s 1400

--- rr4.sn-cu-ajted.googlevideo.com ping statistics ---

38 packets transmitted, 16 received, 57.8947% packet loss, time 37503ms

rtt min/avg/max/mdev = 2.986/3.881/4.610/0.481 ms"

I don't know how to do these tests

My Virgin Media line is still active for a few days so I tested with that and had no problems. I've tested with devices like Galaxy S23 Ultra, iPhone 15 Pro Max, Galaxy Tab A7, M1 MacBook Air, PS5, Windows desktop PC. The PS5 and PC are connected with powerline adapters for ethernet connection, and these seem to not suffer with the slow downs/disconnects as often. The rest are connected to WiFi

I don't know if the Max Hub is having issues handling a lot of devices connected at the same time or if it's Openreach's network or if I have a fault in the fibre/ONT somewhere

Re: Random slow downs and disconnects on FTTP with Max Hub

jamesn123 — Mon, 03 Jun 2024 14:03:08 GMT

@RB9

If its not happening on ethernet connected devices then this suggests your issue is WiFi interference.

Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

Re: Random slow downs and disconnects on FTTP with Max Hub

RB9 — Mon, 03 Jun 2024 14:43:51 GMT

Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump-to/first-unread-message

@jamesn123 Max hub doesn't have the same interface. I can't see anything about router stats on that web portal

topic Random slow downs and disconnects on FTTP with Max Hub in Broadband

Random slow downs and disconnects on FTTP with Max Hub

Re: Random slow downs and disconnects on FTTP with Max Hub

Re: Random slow downs and disconnects on FTTP with Max Hub