topic Re: I transferred broadband to sky from BT and have been charged a leaving fee- how do I get this in Broadband

I transferred broadband to sky from BT and have been charged a leaving fee- how do I get this

Nixjashton — Wed, 06 Mar 2024 10:36:39 GMT

I recently transferred broadband to sky and have been charged a cancellation fee at BT- how do I get this reimbursed? I was told I would receive an email to explain?

sky user

Re: I transferred broadband to sky from BT and have been charged a leaving fee- how do I get this

GD1 — Wed, 06 Mar 2024 10:38:37 GMT

@Nixjashton You can claim under the switching credit however this may not cover the full cost of an early termination, see the link here https://www.sky.com/help/articles/switching-credit-offer

Re: I transferred broadband to sky from BT and have been charged a leaving fee- how do I get this

Daniel0210 — Wed, 06 Mar 2024 10:39:12 GMT

@Nixjashton

It's called credit switching and this link explains what to do. Sky will reimburse up to £100

https://www.sky.com/help/articles/switching-credit-offer

Re: I transferred broadband to sky from BT and have been charged a leaving fee- how do I get this

Jerrycans — Sun, 02 Jun 2024 18:54:14 GMT

I was told my final bill from BT would be repaid to me how do I get it if it is £313.40

Re: I transferred broadband to sky from BT and have been charged a leaving fee- how do I get this

Daniel0210 — Sun, 02 Jun 2024 18:56:03 GMT

@Jerrycans wrote:

I was told my final bill from BT would be repaid to me how do I get it if it is £313.40

@Jerrycans

My link in the post immediately above yours explains but you won't get that much. It's a maximum of £100 for TV and £100 for Broadband.

Re: I transferred broadband to sky from BT and have been charged a leaving fee- how do I get this

TimmyBGood — Sun, 02 Jun 2024 20:15:22 GMT

@Jerrycans wrote:

how do I get it if it is £313.40

You don't: realistically that's considerably more than Sky would be making in profit from a broadband subscription during its initial minimum term, particularly on a discounted price. No ISP can afford to pay anything like that much to encourage switching.

Re: I transferred broadband to sky from BT and have been charged a leaving fee- how do I get this

Jerrycans — Sun, 02 Jun 2024 20:14:10 GMT

my change was phone and broadband

Re: I transferred broadband to sky from BT and have been charged a leaving fee- how do I get this

Daniel0210 — Sun, 02 Jun 2024 20:15:13 GMT

@Jerrycans wrote:

my change was phone and broadband

@Jerrycans

Then it's a maximum £100 only.

Re: I transferred broadband to sky from BT and have been charged a leaving fee- how do I get this

TimmyBGood — Sun, 02 Jun 2024 20:18:15 GMT

@Jerrycans wrote:

my change was phone and broadband

With the end of PSTN sales, those are the same thing anyway.

Re: I transferred broadband to sky from BT and have been charged a leaving fee- how do I get this

TimmyBGood — Sun, 02 Jun 2024 20:26:17 GMT

@Jerrycans wrote:

I was told my final bill from BT would be repaid to me

If you were assured of that without any caveats such as the maximum amount of credit available then you may have a case for claiming misselling: you'll need to request that Sky reviews the call recording/ chat log.