topic Re: Broadband not working in Broadband

Broadband not working

garethseagull — Sun, 02 Jun 2024 11:01:12 GMT

The second and fourth light on my hub turns orange every 10 mins or so. The second light flashes orange as well. Ive unplugged everything, rebooted it but still no solution. What next? Ive tried ringing Sky but they have just sent a link to test the broadband again (which says its working)

Re: Broadband not working

cookiemonsteruk — Sun, 02 Jun 2024 11:06:50 GMT

@garethseagull

Can you post your hub stats whilst the internet light is green

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Broadband not working

garethseagull — Sun, 02 Jun 2024 11:15:15 GMT

@cookiemonsteruk is this what you are after?

Re: Broadband not working

cookiemonsteruk — Sun, 02 Jun 2024 11:18:08 GMT

@garethseagull

You would need to click maintenance along the top

Username admin

Password sky or wifi password

At the bottom of maintenance click show statistics and post that page