topic Re: Internet keeps dropping in Broadband

Internet keeps dropping

CS6 — Sat, 01 Jun 2024 19:10:17 GMT

My internet keeps dropping out constantly have to use my data off my mobile .... Sky q freezing and glitching as does the mini boxes due to the internet going off... constantly finding the internet on iPad only myself in during the day so not lots of traffic no gamers no streamers ... have reset router reset devices and sky q etc it's becoming a real issue thanks

Internet keeps dropping

Hugh+Letwon — Fri, 05 May 2023 05:33:13 GMT

Hi,

my internet keeps dropping out at random points during the day. I have spoken with Sky numerous times, they have come and replaced the router and master socket. Open reach have tested the line and speed and quality is good. Firmware updates done on router and Glass. Elimination diet done on devices attached to hub and down to just TVs Alexa and iPads using the Wi-Fi. No extenders fitted, just bare minimum of normal devices. Used a net monitor to see other local networks for interference and tried changing channels to least used. Moved the router to different places. Still getting the random drop outs once or twice a day. Any thoughts ?

Re: Internet keeps dropping

Kevin-7248 — Fri, 05 May 2023 07:42:21 GMT

These occurring themes is, I'm sure down to the substandard routers and software of the routers designed to cope with such large internet speeds for gigafast.

It's unable to cope for long periods of time so is cycling itself off and on. The sky router is a base model of providing reliable internet and shows it with its lack of UI admin page and settings.

Unfortunately it's the sky hardware, but replacement of the router and testing again is the only option.

Phone sky through to broadband department and get them to replace the router.

Re: Internet keeps dropping

Hugh+Letwon — Fri, 05 May 2023 09:25:32 GMT

Thanks, they have already replaced the router once all ready or are you suggesting that there are better ones they could provide?

if they don't or won't can I buy my own (best alternatives)?

Re: Internet keeps dropping

Kevin-7248 — Sun, 07 May 2023 08:38:21 GMT

Apologies, along with another thread, seeing your router stats, it's a G.Fast line (FTTC) and not Gigafast (FTTP), it could be down to the infrastructure provided to your home, as it's an old copper line.

I suffered with such issues on FTTC line and the best thing for it is the mass rollout of fibre cabling. We moved to an area with fibre and now on ultrafast plus - utilising the same broadband hub for both signal and speed.

However, you could try the likes of replacing to a third party router, but in my experience, the best for this is ASUS routers which enable the automatic sourcing of the sky protocol (MER).

Amazon do these routers and if you want a 2-in-1 router and modem to completely replace your sky hub, check out the AT version not the RT of the ASUS.

Re: Internet keeps dropping

Hugh+Letwon — Wed, 10 May 2023 07:31:03 GMT

Thanks, I've fitted a mesh system and put the sky hub to just Ethernet. So far 48 hours up with no drop out so keeping fingers crossed.

Re: Internet keeps dropping

Kevin-7248 — Wed, 10 May 2023 07:44:16 GMT

@Hugh+Letwon

Great to hear.

Another point as well, virgin media hub (3) seems to enable so simplistically the bridge mode of the router to utilise the use of a third party router - thus acting like a modem for the router to project the signal a lot easier.

I see a lot of Amazon reviews buying routers where those virgin media hubs are swapped out for ASUS routers.

I don't really understand why sky make it so hard and don't have a bridge mode feature - would reduce the need for sky boosters and extenders really... would save a lot of wasted equipment by sky

Re: Internet keeps dropping

rachey31 — Mon, 02 Oct 2023 12:13:11 GMT

I have had Sky a week and already had to buy an extended which is ridiculous (3 bed house). The router is APALLING. It constantly drops. What can I do to resolve it?

Re: Internet keeps dropping

Hugh+Letwon — Mon, 02 Oct 2023 12:38:46 GMT

Ours was openreach issue in the end but use a deco now for better coverage

Re: Internet keeps dropping

GoodCook — Wed, 22 Nov 2023 16:03:10 GMT

Did you get this sorted? Ours constantly drops signal even though the lights stay lit

and I have also had to buy extenders because the signal drops to next to nothing in all other rooms.

We live in a bungalow

Re: Internet keeps dropping

Hugh+Letwon — Wed, 22 Nov 2023 17:09:52 GMT

It was an openreach issue, they changed the port and cleaned the connectors.

DECO system works seamlessly around the house rather than the previous extenders.

Re: Internet keeps dropping

Highlinder — Sat, 01 Jun 2024 19:11:07 GMT

@CS6 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

Re: Internet keeps dropping

cookiemonsteruk — Sat, 01 Jun 2024 19:11:18 GMT

@CS6

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Internet keeps dropping

CS6 — Sat, 01 Jun 2024 19:15:33 GMT

I have tan a test and it shows everything green! It's so frustrating

Re: Internet keeps dropping

Highlinder — Sat, 01 Jun 2024 20:09:08 GMT

@CS6 Can you run this test when the internet has dropped.

Re: Internet keeps dropping

Daniel_91 — Sun, 02 Mar 2025 19:10:13 GMT

My Internet keps dropping off constantly, need to reset the router and works for short time, says connection without Internet.

Any ideea to fix this issue?

Thank u Regards Daniel

Re: Internet keeps dropping

IanJam — Sun, 16 Mar 2025 09:22:56 GMT

We're struggling with same thing.

We've just recentrly swapped from TalkTalk to Sky Full Fibre Gigafast (we need it for work). First week or so everything seemed to be fine then after that period iternet drops literally every 15 seconds, then it calms down for few minutes then starts all over again.

It makes work impossible as it kicks us ouf from our programs, from sage, from bank, nothing is working.

Broadband test doesn't show any issues.

This is so frustrating, can you guys advise anything?

Re: Internet keeps dropping

Calg — Sun, 16 Mar 2025 19:11:14 GMT

Same thing happening with me. Unbelievably frustrating. Seems to be quite a common problem judging by the many other comments saying the same thing so it absolutely must be a problem on Sky's end rather than anything we're doing wrong

Re: Internet keeps dropping

Ianw1974 — Tue, 18 Mar 2025 19:20:49 GMT

Exactly same thing here yet when I run the sky check it says no issues. Is there anyway the flow over a period of time can be checked?

Re: Internet keeps dropping

Brock241 — Fri, 28 Mar 2025 23:18:36 GMT

Anyone get any answers? Mine seems to work for a short period of time then nothing works again. I have no tv, no internent and very limited signal now on my phone as live in the middle of nowhere. It's really frustrating as all tests show it's good and everything says it's connected and ok but nothing is working. Arghhh!!!!