topic Re: BT to SKY switch in Broadband

BT to SKY switch

Rawkap — Sat, 01 Jun 2024 08:57:44 GMT

I'm moving from BT to Sky broadband FTTP and already have a Openreach ONT. Will it just be a simple case of plugging in the new router and a sky engineer scanning the ONT barcode or will the equipment have to be replaced?

Thanks.

Re: BT to SKY switch

cookiemonsteruk — Sat, 01 Jun 2024 09:04:24 GMT

@Rawkap

Your broadband should be activated remotely. So openreach just need to go to the exchange

Does it say an engineer needs to attend the property

Re: BT to SKY switch

Rawkap — Fri, 14 Jun 2024 21:50:08 GMT

@cookiemonsteruk It does say that someone will be out to install a small grey box outside of the property. We live in a very rural area and all we currently have is the white ONT inside the property and the black box on the telegraph pole outside our home.

Re: BT to SKY switch

Chrisee — Sat, 15 Jun 2024 06:41:15 GMT

@Rawkap enter your full address into the following checker and post the results including the first few lines of the notes after obscuring the reference to your address Openreach Checker

Hopefully that will explain why you are getting a home visit asnormally FTTP switches are simple remote activation. However if your home does not have a grey Customer Supply Point which is the grey external box where the internal fibre pigtail from the ONT is joined to the drop cable from the pole you may have an older type of connection and Openreach want to update it to the current standard and probably swap an older ONT for a new one.

Re: BT to SKY switch

TimmyBGood — Sat, 15 Jun 2024 07:30:46 GMT

@Rawkap

Does the ONT have a thin white cable with an oblong green jack plug entering from below?

Which LEDs are illuminated on the ONT?