topic Re: Fibre Internet Keeps dropping on Teams Calls in Broadband

Fibre Internet Keeps dropping on Teams Calls

Homeworker1 — Fri, 31 May 2024 13:42:35 GMT

I'm looking for some help with my fibre broadband. When i'm working from home and on Teams calls i frequently lose connection and get a poor network quality message. Any ideas?

The lights on the rooter are all green and the sky app diagnositc confirms everything is ok so i'm not sure what to do.

Here is my router info.

Re: Fibre Internet Keeps dropping on Teams Calls

GD1 — Fri, 31 May 2024 14:13:38 GMT

@Homeworker1 There has been no drops to the broadband line as per the stats you posted, I note you use wifi exclusively, have you tried using ethernet on the device you use Teams for?

This would be much more reliable than wifi which can be prone to interferace from neighnbouring wifi signals.

Re: Fibre Internet Keeps dropping on Teams Calls

Homeworker1 — Fri, 31 May 2024 14:30:39 GMT

I work upstairs, in a room above the router, so unfortunately i can't connect with an ethernet cable permanently.

Thanks for the idea. For my next call I will try plugging into the router to see if that makes any difference.

Re: Fibre Internet Keeps dropping on Teams Calls

GD1 — Fri, 31 May 2024 14:33:46 GMT

@Homeworker1 If ethernet connection is't possible it may be worth investing in powerline adapters.

Re: Fibre Internet Keeps dropping on Teams Calls

Homeworker1 — Fri, 31 May 2024 16:21:26 GMT

Thank you for the guidance - i'll get some ordered today.

Re: Fibre Internet Keeps dropping on Teams Calls

Paulrud — Thu, 05 Dec 2024 10:57:18 GMT

This did not help