topic LOS light in Broadband

LOS light

Randy+Escrader — Fri, 31 May 2024 12:31:45 GMT

Extremely frustrated. LOS light is red and internet has been down for 3 days now. Was told an Openreach engineer would need to investigate and would be done within 2 days. No update whatsoever so we have no idea if the engineer has been out. Impossible to speak to anyone at Sky over the phone. Is there any way possible to speak to a human who can provide an answer if the engineer has identified the fault and when it might be fixed.

Re: LOS light

Mark_Jabez — Fri, 31 May 2024 12:36:30 GMT

@Randy+Escrader
Call Sky When the computer is talking ask for broadband texhinical suport

Re: LOS light

TimmyBGood — Fri, 31 May 2024 12:49:50 GMT

@Randy+Escrader wrote:

Was told an Openreach engineer would need to investigate and would be done within 2 days.

Two working days is the Openreach target time to fix domestic broadband faults: they report to Ofcom that they achieve this around 85% of the time. Unfortunately it's not any kind of a guarantee, although exceeding it does trigger the daily-rate compensation payment.