topic Re: Broadband not working in Broadband

Broadband not working

Chris2228 — Thu, 30 May 2024 20:25:00 GMT

FTTP, voice light is orange all others are green.

No broadband this evening. Checker initially says issue detected and then when test are run it says no issues found.

Is there a regional outage in Buckinghamshire?

Re: Broadband not working

Chrisee — Fri, 31 May 2024 07:07:15 GMT

@Chris2228 where the internet light is green but the voice light is amber points to an issue within Sky's own network. You can often work round this by forcing a connection change by either powering down the hub for more tgan 30 minutes or by using the disconnect function in the hub's interface.

Sky will fix the faulty port causing the issue but it takes time as the unit are physically in different locations from their network control.

Re: Broadband not working

Chris2228 — Fri, 31 May 2024 09:01:05 GMT

@Chrisee Thanks for the response, I turned off the router overnight and this has resolve the outage.....for now 🙂