topic Re: Can't connect to Internet in Broadband

Can't connect to Internet

Goddess110 — Fri, 31 May 2024 05:03:08 GMT

I keep getting a message on my tv that my Internet isn't working. I've had this before. I tried turning my sky router on and off and it's still the same! Sky had sent me a 'booster' to help with connectivity, but I'm still having this issue. It's always in the morning and it's a inconvenience, as I need to be logging in for work

Re: Can't connect to Internet

Chrisee — Fri, 31 May 2024 06:08:19 GMT

@Goddess110 do other devices near the hub connect normally? Do the leds on the booster show it is connected? If not as Boosters need a strong signal from the hub to work so check it is roughly halfway between where tge hub is and where you need the boist.

Re: Can't connect to Internet

Goddess110 — Fri, 31 May 2024 06:18:06 GMT

Thanks. I have tried to reboot the router a few times, and it's flashing a red light each time. Which apparently means theres a problem and I need to contact their customer service team. But they open at 8am and that when I need to be logged in to work. The last time this happened, the sky engineer on the phone said placing the booster plug near the tv in the main room is fine.

It's really frustrating that this happens especially when I need to be working. And as I'm paying a premium price for the service.. 😞

Re: Can't connect to Internet

Chrisee — Fri, 31 May 2024 06:49:36 GMT

@Goddess110 I appreciate it is frustrating but Sky's lines start opening from 7am. Please do read what I ssid about positioning the booster - not boasting but I have fixed far more wifi issues over the years than a Sky customer services rep (they are not engineers).

That you are choosing to use your connection for work is perfectly fine but it is sold as a domestic service and youbget no priority.

Re: Can't connect to Internet

Goddess110 — Fri, 31 May 2024 07:22:18 GMT

Thansk I will try the booster method and hopefully it will work!