topic Internet in Broadband

Internet

Zaib — Thu, 30 May 2024 21:20:50 GMT

Hello,

I have tested my internet connection and everything seems okay but my connection is dropping every 30 seconds. I have restarted my internet router several times turned it on and off but no help.

can you look into this please?

Re: Internet

Zaib — Thu, 30 May 2024 21:37:37 GMT

I go near my internet router and and it connects to my phone straight away but when I go to my living room which is literally 2.5 meters away; it disconnects. I never had this problem and I have been using Sky since June 2023.

Re: Internet

Chrisee — Fri, 31 May 2024 06:43:13 GMT

@Zaib a lot depends on what is in the 2.5m between the hub and the phone. If it is anything metal it will block 100% of the direct signal a solid brick wall is not quite as bad but signal strength will drop significantly.

There are several other possible causes especially if things were fine before. First is interference which can comecfrom numerous sources but rebooting the hub may help if its from a neighbour's network. The other is your phone trying to be helpful and switching to mobile data as it is now faster than your wifi. As Mobile networks are getting faster this happens more and more. If you suspect that go into the settings on your phone and turn off anything called something like wifi assist - on iphones Apple hide the setting right at the bottom of the mobile data settings page.

Re: Internet

Zaib — Fri, 31 May 2024 16:05:31 GMT

Hello,

there is nothing metal thing or any other equipment/tool which is blocking the signal.

The router is in kitchen and it cannot be removed from there as Openreach line is connected from the back garden meaning location is fixed for router and cannot be moved elsewhere in property.

Above my kitchen is my room and i get full signals there and that is through a thick brick ceiling.

i have re-booted my router/swiched it on and off/reset it but nothing seems to be working.

what shall i do next?

Re: Internet

jamesn123 — Tue, 04 Jun 2024 11:23:51 GMT

@Zaib

Go through this troubleshooting

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadband-diagnostic-which-sky-hub

Re: Internet

Zaib — Tue, 04 Jun 2024 11:43:29 GMT

&jamesn123 the problem has resolved itself. Thank you