topic Re: Parental controls in Broadband

Parental controls

Adam302 — Sun, 18 Feb 2024 14:28:36 GMT

I'm over 50 had sky to for years and just had sky broadband installed. Why are there parental controls on my account? Why is it so hard to find how to turn them off. Sky know my age, address, bank details etc. How do I get them off?

Re: Parental controls

cookiemonsteruk — Sun, 18 Feb 2024 14:33:30 GMT

@Adam302

You can change the age restriction by going to your my sky app -> product settings -> broadband shield and deactivate broadband shield or set the initial default of 14 to 18 etc

Re: Parental controls

Adam302 — Sun, 18 Feb 2024 14:38:33 GMT

Thanks for the help. I only have the sky go app which doesn't appear to have the pages you mention so I assume there is another one I have to get??

Re: Parental controls

cookiemonsteruk — Sun, 18 Feb 2024 14:41:17 GMT

@Adam302

Its called the "my sky" app

Although if you log onto your sky.com account and follow the above steps you can do the same

Re: Parental controls

TimmyBGood — Sun, 18 Feb 2024 15:11:53 GMT

@Adam302 wrote:

Why are there parental controls on my account?

Internet customers in the UK are prohibited from accessing a range of web sites by default, because they have their Internet access filtered by their ISPs. The filtering programme has applied to new ISP customers since the end of 2013, and has been extended to existing users on a rolling basis. A voluntary code of practice agreed by all four major ISPs* means that customers have to 'opt out' of the ISP filtering to gain access to the blocked content.

The Digital Economy Act 2017 placed the requirement for ISP filtering into law and introduced a requirement for ISPs to block pornographic sites with inadequate age verification.

*BT/EE/Plusnet, Virgin, Sky, TalkTalk

https://en.wikipedia.org/wiki/Web_blocking_in_the_United_Kingdom

Re: Parental controls

Adam302 — Sun, 18 Feb 2024 14:44:20 GMT

Added the app and have sorted now. Thank you for your help. Much appreciated

Re: Parental controls

Sheils76 — Thu, 30 May 2024 16:45:12 GMT

How do,you down load the sky app

Re: Parental controls

Highlinder — Thu, 30 May 2024 17:25:37 GMT

@Sheils76 Just go onto the app store of Google if you have an Android phone or the Apple app store if you have an iPhone and do a search for the Sky App.

Re: Parental controls

Meg20 — Sun, 21 Jul 2024 16:18:33 GMT

I have tried this but it doesn't work.
I logged into "My Sky" app - went to broadband shield, and the only thing that came up was to select it to be inactive at certain times, even when I try to select something the arrow to change the times doesn't work. There is no option to change the age restrictions

Re: Parental controls

Wildkat83 — Sun, 06 Oct 2024 16:20:49 GMT

Having the exact same issue, doesn't give me those options online or in the app. Did you find out how to resolve? Thanks

Re: Parental controls

Paddy33 — Tue, 03 Dec 2024 06:05:32 GMT

Same issue, nuisance

Re: Parental controls

Chrisee — Tue, 03 Dec 2024 07:08:58 GMT

@Paddy33 you must log into the My Sky app using the Sky id linked to the account holder to changecthe Btosdband Shield settings.. If stuck call Sky.

Re: Parental controls

psouthan — Tue, 24 Jun 2025 11:42:33 GMT

God they never make it simple do they?